Terms of Service

Our Offerings

• Digital art courses and video tutorials
• Custom artwork commissions
• Art prints and physical products
• Educational materials and resources
• Online art instruction and support

Service Availability

We strive to keep our services available at all times, but we do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any service with or without notice.

Pricing and Payment

• All prices are listed in Indian Rupees (INR) unless otherwise stated
• Prices include applicable taxes where required
• Payment must be completed before access to products or services
• We accept payments through secure, third-party payment processors
• Currency conversion rates may apply for international transactions

Order Processing

Digital products: Access is typically provided immediately after successful payment. Physical products: Orders are processed within 3-5 business days, with custom artwork taking up to 2 weeks depending on complexity.

License and Access

• Digital courses provide lifetime access for personal use only
• Content may not be shared, distributed, or resold
• Access is granted through our platform or designated third-party services
• You are responsible for maintaining your login credentials
• We reserve the right to terminate access for violations of these terms

Intellectual Property

All course content, including videos, images, and written materials, are protected by copyright and remain the property of Art by Vatsala. You may not reproduce, distribute, or create derivative works without written permission.

Commission Process

• Custom artwork requires advance payment or deposit
• Digital preview provided before final completion
• Minor revisions included; major changes may incur additional fees
• Processing time varies by complexity (typically 1-2 weeks)
• Final approval required before shipping or digital delivery

Custom Order Policy

Digital Products

Digital products are generally non-refundable once access has been granted, as they cannot be “returned” like physical items. All sales are final to protect intellectual property.

Physical Products

• Damaged items: Report within 7 days with photos for replacement
• Lost shipments: Contact us within 7 days of expected delivery
• Custom artwork: Non-returnable due to personalized nature
• Print quality issues: Replacement provided for manufacturing defects

Exceptional Circumstances

We may consider refunds on a case-by-case basis for extraordinary circumstances. Contact us to discuss your specific situation.

Acceptable Use

You agree to use our services responsibly and in compliance with all applicable laws. You may not:

• Share login credentials or access with unauthorized users
• Attempt to copy, distribute, or resell our content
• Use our services for any illegal or unauthorized purpose
• Interfere with or disrupt our services or servers
• Submit false or misleading information

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Our Content

All content on our website and in our products, including artwork, videos, text, and design elements, is protected by copyright and other intellectual property laws. Unauthorized use is strictly prohibited.

Your Content

When you submit content to us (such as photos for custom artwork), you grant us permission to use it for the purpose of fulfilling your order. You represent that you have the right to submit such content.

Applicable Law

These terms are governed by and construed in accordance with the laws of India. Any disputes arising from these terms or your use of our services shall be subject to the jurisdiction of Indian courts.

Dispute Resolution

We encourage resolving disputes through direct communication. Please contact us first to attempt to resolve any issues. If formal legal action becomes necessary, you agree to seek resolution through appropriate Indian legal channels.